Meet some of the team.

As UEFA’s ICT partner, EURO 2016 starts long before the first ball is kicked for Interoute. Based onsite at UEFA’s IBC (International Broadcast Centre) in Paris, Interoute’s own EURO 2016 team will play a crucial role in bringing fans from around the world closer to the action.

Mickey

Mickey

Director,
Customer Service Management.

Read more about Mickey

Rosen

Security
Engineer.

Read more about Rosen

Mariya

Storage
Engineer.

Read more about Mariya

Thierry

Principle Service
Manager.

Read more about Thierry

Mikhail

Service Assurance
Manager.

Read more about Mikhail

Mickey

Mickey

Director,
Customer Service Management.

Read more about Mickey

Rosen

Security
Engineer.

Read more about Rosen

Mariya.

Storage
Engineer.

Read more about Mariya

Thierry

Principle Service
Manager.

Read more about Thierry

Mikhail

Service Assurance
Manager.

Read more about Mikhail

Mickey

Position:

Director, Customer Service Manager, ECS (Enhanced Customer Services) South.

EURO 2016 team:

Switzerland.

Footballing hero:

Pelé.

Key focus:

Working with UEFA’s ICT team and overseeing onsite Interoute operational teams.

Impact:

The strong partnership is crucial to ensure that every eventuality has been planned for.

Match day role:

Keeping systems such as FAME running 24x7 is critical. Without FAME, UEFA matches cannot take place.

Challenges:

UEFA depends on FAME for virtually all of its logistical tasks, during tournaments this is amplified for the duration of the entire event.

Highlights of working with UEFA:

Being part of a team with a single focus – to deliver a thrilling spectacle for the fans.

Player bio

Mickey has worked for Interoute for almost 10 years and has been involved with UEFA since the very beginning of the partnership. During international tournaments Mickey and his onsite team provide support at UEFA’s IBC (International Broadcast Centre) from 9am until 12pm. 24x7 support is provided by Interoute teams in Amsterdam, Geneva, Prague and Sofia. An important element of Mickey’s role is to analyse website activity, increases in demand are often difficult to predict with new campaigns triggering immediate usage spikes. Careful monitoring and Interoute’s scalable platform ensure that the fan experience is never impacted.

Rosen

Position

Security Engineer.

EURO 2016 team

Germany.

Footballing hero

Hristo Stoichkov

Key focus

Technical escalation point for potential network & security related issues.

Impact

Advanced planning is crucial to ensure UEFA’s infrastructure remains secure at all times.

Match day role

Extensive and continuous system auditing to spot any potential issues before they can cause a problem.

Challenges

Keeping UEFA Services secure, protected and available.

Highlights of working with UEFA

The team spirit and shared goals make every match exciting.

Player bio

Rosen joined Interoute in 2012. During EURO 2016 he will be based at UEFA’s IBC (International Broadcast Centre) in Paris. Rosen will be monitoring system performance to detect and highlight any abnormal activity. Sudden increases in traffic could be the result of a new UEFA campaign or a sign of a security threat. If a threat is identified Rosen is able to provide hands-on support to ensure that UEFA’s infrastructure and applications remain secure. When major tournaments are not taking place Rosen works closely with the UEFA ICT team to introduce new internal and external applications.

Mariya

Position

Storage Engineer

EURO 2016 team

England.

Footballing hero

Trifon Ivanov.

Key focus

Monitoring the performance of UEFA’s storage systems.

Impact

Almost all of UEFA’s critical applications depend on information that resides on storage in Interoute’s networked cloud.

Match day role

Ensuring fast, smooth access to shared folders.

Challenges

During tournaments the number of UEFA users increases dramatically. Storage often needs to scale up at very short notice to ensure flawless performance is maintained.

Highlights of working with UEFA

The fast paced environment is both challenging and rewarding.

Player bio

Mariya makes sure that UEFA never runs out of storage and manages the backup of vital files, a crucial role that keeps UEFA’s services performing at their best across the entire organisation. During tournaments such as EURO 2016 UEFA’s usage significantly increases with the number of users growing to over 1,400. Based in Interoute’s Prague office, Mariya dedicates 100% of her time to UEFA, this involves constantly monitoring performance and space usage and when necessary, extending capacity to ensure that users are never impacted.

Thierry

Position

Principle Service Manager.

EURO 2016 team

France.

Footballing hero

Zinedine Zidane

Key focus

Pre-tournament ICT infrastructure planning and preparation.

Impact

From sponsor tickets to security access passes into stadiums, everything depends on FAME.

Match day role

Customer relations.

Challenges

Dealing with unexpected events under critical time pressure.

Highlights of working with UEFA

The opportunity to be involved in the largest sporting event of the year.

Player bio

Like many of the Interoute team, Thierry has been planning for EURO 2016 for many months. Every aspect of the infrastructure has been tested with failover plans put in place to ensure that UEFA’s applications and services remain available at all times. During EURO 2016 Thierry will be focussed on risk management, this includes monitoring performance levels and minimising changes on the platform. Thierry also works on the UEFA Champions League and Europa League competitions, last season he was involved in successfully supporting over 60 matches across Europe.

Mikhail

Position

Service Assurance Manager, ECS (Enhanced Customer Services) Operations.

EURO 2016 team

Russia.

Footballing hero

Hristo Stoichkov.

Key focus

Ensuring Interoute meets its comprehensive customer service commitments across both B2B and B2C environments.

Impact

Issues are closely tracked to ensure they’re quickly resolved.

Match day role

Working alongside UEFA to ensure changes to applications do not cause problems.

Challenges

Many different organisations are involved, meeting deadlines is vital.

Highlights of working with UEFA

Being part of the magic that UEFA bring to football fans around the world.

Player bio

Mikhail has been working with UEFA since he joined the Interoute team in 2013. In preparation for EURO 2016 a strict timeline was implemented to ensure that everything could be comprehensively tested. During the event Mikhail will be on-site at the IBC (International Broadcast Centre) working closely with UEFA to ensure that system changes do not de-stabilise the platform. Where issues are identified, he will track them using Interoute’s ticketing system, liaising with both the UEFA and Interoute teams (remote and on-site) to find fast solutions that will not impact users.

Next team member

Latest from the team