Service Management is not just a set of processes and functions, it is a philosophy of quality at Interoute. Interoute applies the ITIL (Information Technology Infrastructure Library), the world recognized best practice ICT Service Management standard, to drive quality and performance across our organization. As one of Europe’s leading ICT solutions providers, serving the world’s leading Enterprises, the performance of our service solutions continuously needs support the quality demanded by our customers.
Our ITIL processes drive quality across the organization, through ISO 20000 accredited processes, aligned to our customers service management requirements. We are the engine for our customer’s business technology and our quality standards are powered by ITIL. This approach to integrated quality ICT service management is designed and managed across our entire portfolio of products and services: Unified Connectivity, Unified Communications and Unified Computing.