About Us

Corporate Social Responsibility

Benefiting our community and the planet


Our Commitment

At Interoute, we are committed to fulfilling our Corporate Social Responsibilities, for our employees, the community and the planet. Interoute is Europe’s leading Cloud service provider; we actively promote our next generation secure Cloud solution to meet our customers' business and community responsibilities. Our portfolio of advanced ICT services are designed to enable people to enjoy the benefits of the latest cloud technologies, promoting communications within companies and across the globe, while reducing carbon emissions that harm our planet. Our Social Responsibility Program is chaired by Interoute’s CSR Officer, and coordinated through a CSR Executive Steering Committee, managed across our 30 countries of operations. The foundation of our commitment will be built on solid performance and measurement of CSR metrics identified in the below 4 key areas:

In order to reduce Interoute's CO2 footprint, we significantly reduce our international travel requirements using our extensive Unified Communications portfolio; video, web and audio conferencing services can be accessed by all of our employees at their desktops. We commit to actively utilising recycled office materials across our business administration with yearly productivity enhancements in the reduction of our carbon emissions across our Data Centre Operations.

Products & Services
Providing leading ICT solutions across our product and service portfolio to enable Enterprises to reduce energy consumption and enable their employees through secure cloud solutions to reduce their impact on the environment. Our Unified Communications, Unified Computing and Unified Connectivity solutions enable companies to improve the performance and efficiency of their ICT services whilst reducing carbon emissions that harm the environment. These include:

  • Virtualised Data Centres that increase ICT computing resources while reducing power by 60%
  • Video Conferencing to reduce travel and carbon emissions

At Interoute we are committed to our employees and our community, and for several years we have established an undergraduate and a graduate program with leading universities across Europe to help evolve the next generation of Interoute but also Europe’s new digital age. We have established values and beliefs which define the characteristics of Interoute employees and which inform our relationships with each other and our stakeholders:

  • Individual Responsibility: We will act in the best interests of Interoute and our customers, and will not use our position to disadvantage personnel at Interoute. We will comply with all legal requirements including our licences and other regulations
  • Commitment in everything we do: We maintain the fighting spirit of the alternative provider - we strive to win by being the most efficient and effective in our industry
  • Personal Development: We stimulate career development within Interoute and recognize that cherishing employee knowledge within different roles has huge benefits to the company and the employee. We continuously improve via feedback obtained, from employee surveys, line management and annual appraisals.
  • Openness and  Honesty amongst colleagues and in our dealings with third parties: We will act with honesty and integrity towards colleagues, customers, suppliers and regulators and treat them with respect. We will encourage disclosure of unlawful or unethical behaviour in a confidential environment free from fear of retaliation. We encourage people to think and challenge decisions that are not in the best interest of the company.


Charities around the world

At Interoute we are committed to supporting our local communities, and we actively support the following charities in the countries we operate in.


Organisation Description How Interoute helps

WaterAid is global charity, with teams in 30 countries across the world. It works to transform the lives of millions of people by improving access to safe water, toilets and hygiene.


Donations & fundraising activities.

The Prince’s Trust is a UK charity, that provides support to disadvantaged young people (such as those in care; facing homelessness; or living with mental health issues). It delivers practical and financial assistance to help stabilise lives; develop skills and boost confidence.


Donations; fundraising activities; volunteering; and pro-bono support. Providing free training for young people on the programme.

Kids Non-Profit Organization (KNPO) is a Swedish charity dedicated to promoting children's safety and reducing fatalities and injuries from road accidents in developing countries.


Free usage of video bridge for internal and external meetings.

Centrepoint is a UK charity that helps young homeless people to get back on their feet. It provides accommodation, health support and life skills to get young people back into education, training and employment.


Donations & fundraising activities.

The National MS Fund is a patient and research organization active in the areas of education; coaching; and research to assist in the fight against Multiple Sclerosis.


Free hosting services for their website.

With more than 130 affiliated national SOS Children's Village associations worldwide. It provides family-based care for children who have lost their parents or can no longer live with them.


Donations & fundraising activities.

Volunteers Foundation supports educational development projects in Kenya. The charity currently focuses on the Kibera slum of Nairobi where more than 800,000 people live in poorest conditions.


Donations and fundraising activities.

Modern Slavery Statement for financial year ending December 2016

Interoute Communications Ltd, is a privately held telecommunications company, which forms part of a wider group of Interoute companies (together “Interoute”). We operate Europe's largest cloud services platform, and our network extends from Europe to North America, the Middle East and Africa. Our customers range from international enterprises to global telecommunications operators to public sector organisations. Interoute has over 2000 employees globally and has offices in over 20 countries worldwide.

At Interoute we strive to maintain the highest standard of ethical principles and to respect human rights, both within our organization and by encouraging high standards in our supply chain. To this end, all our employees sign up to our Ethics Policy when they join the company. As part of our Ethics Policy, we operate a confidential whistle-blower hotline to encourage disclosure of unlawful or unethical behaviour in a confidential environment free from fear of retaliation. All our employees are made aware of our whistle-blower hotline, which they can call to report any form of human rights violation. We continually monitor the implementation and adequacy of our Ethics Policy, and periodically report on the results of this process to our Audit and Risks Committee, which in turn will make an independent assessment of the adequacy of the policy and disclose any material non- compliance in our annual report to shareholders.
We have a zero-tolerance approach to slavery in any form, and are committed to continuing to build on our practices to combat slavery and human trafficking. Although we believe that due to the nature of what we do, the risk of slavery in our supply chain is relatively low compared with other industries, we are not complacent about this risk and are alert to the fact that we have suppliers in geographical areas carrying out work for us that could be susceptible to the exploitation of people.
In order to identify where our greatest exposure to modern slavery lies, we applied the following approach:
Risk Assessment process to relation to our supply chain
Step 1: We have a large number of suppliers, so our first step was to identify which of the industries in which our suppliers operate were most likely to be vulnerable to modern slavery. We think those suppliers who dig for us to lay our network, and those who supply hardware to us, are most likely to be susceptible to modern slavery due to the way in which hardware is manufactured in certain countries, and the risk of people being exploited in the building/construction industry.
Once we identified who those suppliers were, we then identified the top 50 based on spend. However, we also recognised that it was important to review those suppliers who operate in higher risk geographical locations, even if our spend with them is de minimis.
Step 2: We then cross-checked our top 50 suppliers against the Walk Free Foundation’s Global Slavery index (the “Index”), in order assess the risk of modern slavery based on the country in which they operate, or where they source the hardware from for example (if different).  If that country was in the top 50 countries in the index then we categorized it as high risk, if it was in the next 50- 100 then it was categorized as medium risk, and if it appeared in the places over 100 then we considered it to be low risk.
Step 3: Once we identified the high-risk suppliers based on spend, industry and geographical location, we then asked the supplier to complete a self-assessment questionnaire, which included questions concerning whether the supplier has a program for assuring that human trafficking and slavery does not exist in their operations and supply chain, and whether they perform independent and unannounced audits of their operations and suppliers. In total, we asked 44 suppliers to complete a questionnaire.
For all other suppliers, we will ask them to adhere to our Ethics Policy.
Reviewing the on-going effectiveness of our anti-slavery audits
Analysis of the answers to our questionnaire and evidence provided showed that further investigation is unnecessary at the moment, however we will conduct the same risk assessment audit on an annual basis and if any of the answers or evidence suggests anything other than a zero-tolerance approach to modern slavery in our supply chain, then we shall take all necessary steps to investigate the supplier further. This could ultimately result in the termination of our business relationship.
This statement is made pursuant to section 54(1) of the Modern Slavery Act and constitutes
Interoute Group’s slavery and human trafficking statement for the financial year ending March 2017. It has been approved by the Board.

For any questions on CSR, please contact csr@interoute.com