Hosted Contact Centre

Hosted Contact Centre

Customer experience is critical for most businesses to survive. Their ability to communicate seamlessly with you is the basis of great customer service.

But in a world of constantly changing technologies, maintaining an efficient contact centre can prove challenging.

Our solution is a cost-effective, scalable & feature-rich service that will leave you free to focus on what's most important to your business. Your customers! 

Features

Web-based control panel

Our innovative web control panel, ACD, let’s you configure automated call & contact distribution through skills-based routing & multi-level skills configuration.

Call recording

Configure recordings to any level. Agents can be allowed to start or stop recordings. Inbound & outbound call recording is available.

Quick IVR

Let’s you quickly & easily create new contact centres, skills & queues. Add or remove agents within minutes.

Web Chat

Leveraging the SfB/Lync web APIs, we enable web chat through a public client. Easily integrate with 3rd party websites.

System Integration

Easily integrate with 3rd party systems, including Screen Pops & CRM platforms to look up data or let callers perform self-service tasks.

Global presence

Our Virtual Data Centre locations are available across Asia, Europe, & USA, with inbound DDIs in 45+ countries with porting available.

Why Interoute?

Our solution is tailored for organisations of all sizes, from SMEs to complex enterprises with geographically dispersed agents.

When switching to Microsoft Skype for Business, you can maximize your investment using our solution due its natively integrated contact centre functionality. 

Interoute's Hosted Contact Centre has a complete set of premium features straight out-of-the box. All for one standard price.

  • Feature rich – full contact centre functionality ready to use
  • Cost effective – simple fixed price per user
  • Flexible, scalable & global – for organisations of all sizes in any location
  • Easy to use – with our self-service web portal 
  • Expert support – 24/7 Customer Call Centre & NOC

We needed a provider that had the knowledge and expertise in UC and could host the solution at its data centre...

We chose Interoute... they had the necessary experience to best implement our call centre solution.

MONIKA NOPPE – IT Manager, Primagaz

Extra Information

Related Services

Skype for Business

Our Skype for Business service (formerlly Microsoft Lync) delivers a feature-rich, fully scalable UCaaS solution

Private & Hybrid Cloud

Offering public cloud flexibility with private cloud confidence and the ability to integrate globally with legacy infrastructure & other clouds

Enterprise Voice & SIP Trunks

Flexible connectivity with business-grade VoIP & the capacity to fully integrate with your legacy platforms

Conferencing & Collaboration

Able to integrate with all legacy systems, our conferencing platform keeps your staff connected from anywhere, at anytime, from any device

Keep connected