Professional Services

Oracle Management

Interoute has a team of Oracle specialists who can help you manage your Oracle database.  The base services includes installation and updates of the Oracle application itself. Optionally we can also manage the database structures, advise you on optimal table structures and tune the performance of an existing database.

Oracle 9i/10g Enterprise/standard Edition Database Management
Oracle Updates.
Oracle Product Support.
Installation and Configuration of the Oracle environment.
Installation, Patches & Upgrades, Monitoring of systems capacity. 
Control of system-processes and log files, diagnosis of failures, escalation of failures to Oracle (if the license was purchased through Interoute) and cooperation with oracle support.
Proactive 24 x 7- Monitoring of the database and server platform.
24 x 7 Customer support

Optional Oracle DBA Professional Services,
Installation  and configuration of additional Oracle products and features.
Debugging  and  complete recovery of databases .
Database modifications.
Analysis of data to advise on optimal database structure.
Application specific analysis and tuning of database performance.
Project management for customer specific database projects.
Creation of an individual database access concept.
Additional system analyses and reports.

Customized monitoring and reporting

Our monitoring and reporting system normally monitors:

• Server statistics, health and availability.
• Bandwidth statistics, traffic in/out and bursting trends.
• Back-up performance reports.

But we can extend this with customized scripts to monitor much more, for example performance of responses on specific TCP ports, availability of processes on a server or SNMP traps generated by applications. We can display the results of those scripts but can also notify you in case a preset threshold is exceeded.