More information about our SLA
Services Installation
| Number of Working Days Late | % Installation Charge Credited |
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Service Availability
| Unavailability | % Monthly Charge Credited |
| 15-60 mins | 5% |
| >1 hour | 10% |
| >2 hours | 15% |
| >4 hours | 25% |
| >8 hours | 30% |
| >12 hours | 40% |
| >17 hours | 50% |
Packet Delivery
| Packet delivery during month reviewed | % Monthly Charge Credited |
| 99.49 - 99.0% | 1% |
| 98.99 - 98.0% | 5% |
| <98.0% | 10% |
Round Trip Delay
| Network Section | Round Trip Packet Delay | % Monthly charge Credited |
| Central Core (Frankfurt, London, Paris, Amsterdam) | <25ms | 10% |
| Central Core to other European Nodes | <50ms | 10% |
| Central Core to USA Nodes | <100ms | 10% |
| Central Core to Rest of World Nodes | <200ms | 10% |