Press Release

Global air filter company selects Interoute as its worldwide digital infrastructure platform provider, with SD-WAN enabling data centre consolidation.

Stockholm, December 13 2016. Interoute, owner operator of a global cloud services platform and one of Europe's largest networks, is transforming the IT estate of Camfil, the world leader in air filters for ventilation systems.

Headquartered in Sweden and with 26 manufacturing facilities, six R&D facilities and local sales offices worldwide, Camfil’s data network is distributed across more than 130 sites. Camfil is using Interoute’s Software-Defined Wide Area Networking (SD-WAN) solution to better manage and consolidate its IT environment and instead focus on its core business of providing clean air.

Tomas Bräne, CIO at Camfil, said: "We have over the years acquired many companies, which means we have developed a vast and heterogeneous IT structure that has left us with a host of outdated hardware that needed to be replaced. We are now together with Interoute taking the critical first step of rolling out a secure, WAN Optimised, SD-WAN solution in order to centralise and modernise our IT environment. Interoute is providing us with a cost-effective solution that optimises traffic and improves the experience for our users as well as increasing our cost-control capabilities. At the same time, we have been able to minimise the risks associated with self-managed networks and old equipment.”

Camfil has selected Interoute Cloud Connect (ICC), a converged SD-WAN solution with WAN Optimisation. This manages and optimises data traffic amongst its local offices, as well as to the head office's private cloud and the Interoute enterprise digital platform, into which it is pre-integrated for Infrastructure as a Service (IaaS). Interoute’s low latency, high performance enterprise network also optimises the performance of applications delivered from public clouds. 

The ICC device helps prioritise business-critical applications and data that are directed over Interoute’s core MPLS network, while non-business critical traffic can be automatically sent over the public Internet. The cloud-integrated technology brings additional benefits, such as the ability to replace expensive or outdated IT hardware in an enterprise customer’s local access network with the self-same ICC device, and to scale up the bandwidth at data traffic peaks. Another advantage is the possibility to add on Unified Communication (UC) services from Interoute as and when needed.

Using Interoute’s network has also allowed Camfil to considerably increase its available bandwidth in order to quickly move the large volumes of data with high security and minimal delay, facilitating the consolidation of data centres.

Mark Lewis, EVP Products at Interoute, said: “Interoute Cloud Connect is an ideal solution for a company such as Camfil, because its meets the demands of the global, distributed nature of their business. It scales to connect all of their offices to the high performance, global Interoute platform efficiently and securely, regardless of how many locations there are or where in the world they are found. The platform also makes it easy to plug in new services as the organisation develops - from Office 365 to Azure and AWS, telephony via Interoute’s Hosted Skype for Business, and other cloud services.”

 

Forward-Looking Statements

This communication contains certain forward-looking statements. A forward-looking statement is any statement that does not relate to historical facts and events, and can be identified by the use of such words and phrases as “according to estimates”, “aims”, “anticipates”, “assumes”, “believes”, “could”, “estimates”, “expects”, “forecasts”, “intends”, “is of the opinion”, “may”, “plans”, “potential”, “predicts”, “projects”, “should”, “to the knowledge of”, “will”, “would” or, in each case their negatives or other similar expressions, which are intended to identify a statement as forward-looking. This applies, in particular, to statements containing information on future financial results, plans, or expectations regarding business and management, future growth or profitability and general economic and regulatory conditions and other matters affecting Interoute.

Forward-looking statements reflect the current views of Interoute’s management (“Management”) on future events, which are based on the assumptions of the Management and involve known and unknown risks, uncertainties and other factors that may cause Interoute’s actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by these forward-looking statements. The occurrence or non-occurrence of an assumption could cause Interoute’s actual financial condition and results of operations to differ materially from, or fail to meet expectations expressed or implied by, such forward-looking statements.

Interoute’s business is subject to a number of risks and uncertainties that could also cause a forward-looking statement, estimate or prediction to differ materially from those expressed or implied by the forward-looking statements contained in this communication. The information, opinions and forward-looking statements contained in this communication speak only as at its date and are subject to change without notice. Interoute does not undertake any obligation to review, update, confirm or to release publicly any revisions to any forward-looking statements to reflect events that occur or circumstances that arise in relation to the content of this communication.

Press Release

 

Company awarded for driving improvements in Anglian Water’s customer relations via its innovative communications software solution 

 

London, January 4th, 2017 - Interoute, owner-operator of one of Europe's largest, most advanced networks and global cloud services platforms, has been awarded for its contribution to Anglian Water’s Service Incentive Mechanism (SIM) programme in this year’s Anglian Water Supplier Awards. The SIM, set by industry regulator Ofwat, measures the quality of service provided by companies to their household customers, awarding a score out of 100. Interoute accepted the award for its Web Callback and CLI Lookup solutions at a ceremony in Newmarket on the 1st December.

The company’s innovative approach helped Anglian Water to provide a smooth customer communication service, with transparent call-back requests and improved customer identification for Anglian Water staff.

The Web Callback solution enables customers to request a call-back from Anglian Water’s website to discuss an issue, and receive an indication of when the call will be made. The alert service allows staff to serve urgent requests faster, and improves transparency for customers. In tandem with this, the CLI Lookup solution has transformed employees’ ability to recognise callers by matching incoming telephone numbers to their active account number. Staff can implement intelligent queueing, addressing the most urgent requests first - for example, in areas where there is a known operational issue, such as a water outage. Immediate positive feedback was received from customers, with 100% of customers surveyed by Anglian Water about the new Web Call-back service scoring it the highest mark of 5 for “Very Satisfied”.

Andrew Bacon, Customer Service Manager at Anglian Water, said: “Delivering excellent customer service is at the heart of what we do and Interoute really delivered for us. Along with their partner QueueLogic they took a truly collaborative approach; understood what we wanted and why, and gave us solutions in a very challenging timescale that our customers really appreciate. A well-deserved award.”

Philip Grannum, EVP for UK sales at Interoute, said: “Interoute worked with Anglian Water to come up with solutions that would achieve a direct and visible impact on the quality of service delivered to households across the East of England. Our delivery of these two new initiatives was done collaboratively and to an aggressive timescale, paying close attention to Anglian Water’s transformation needs. We are delighted to have been recognised in this way and look forward to future projects with Anglian Water”.

Forward-Looking Statements

This communication contains certain forward-looking statements. A forward-looking statement is any statement that does not relate to historical facts and events, and can be identified by the use of such words and phrases as “according to estimates”, “aims”, “anticipates”, “assumes”, “believes”, “could”, “estimates”, “expects”, “forecasts”, “intends”, “is of the opinion”, “may”, “plans”, “potential”, “predicts”, “projects”, “should”, “to the knowledge of”, “will”, “would” or, in each case their negatives or other similar expressions, which are intended to identify a statement as forward-looking. This applies, in particular, to statements containing information on future financial results, plans, or expectations regarding business and management, future growth or profitability and general economic and regulatory conditions and other matters affecting Interoute.

Forward-looking statements reflect the current views of Interoute’s management (“Management”) on future events, which are based on the assumptions of the Management and involve known and unknown risks, uncertainties and other factors that may cause Interoute’s actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by these forward-looking statements. The occurrence or non-occurrence of an assumption could cause Interoute’s actual financial condition and results of operations to differ materially from, or fail to meet expectations expressed or implied by, such forward-looking statements.

Interoute’s business is subject to a number of risks and uncertainties that could also cause a forward-looking statement, estimate or prediction to differ materially from those expressed or implied by the forward-looking statements contained in this communication. The information, opinions and forward-looking statements contained in this communication speak only as at its date and are subject to change without notice. Interoute does not undertake any obligation to review, update, confirm or to release publicly any revisions to any forward-looking statements to reflect events that occur or circumstances that arise in relation to the content of this communication.

Press Release

Interoute Virtual Data Centre awarded for high-level performance, scope and flexibility

London, 07 December, 2016 - Interoute, owner operator of a global cloud services platform and one of Europe's largest, most advanced networks, has been awarded for Best Cloud Infrastructure at this year’s World Communication Awards (WCA) ceremony.

The WCA Cloud Infrastructure Award honours the industry’s best infrastructure-based service delivered over private or public cloud, and focuses particularly on customer satisfaction, flexibility and reliability. Interoute was selected for the award by a panel of industry executives, technology analysts and Total Telecom’s senior editorial team.

The company was acknowledged for the speed and availability of its Virtual Data Centre (VDC), and the ability to provide tailored solutions for customers’ virtual infrastructure needs. Interoute was commended for its comprehensive delivery method, which reduces inefficient siloes and discrepancies between service levels.

Interoute VDC, a fully integrated cloud platform incorporating compute and storage, is built into Interoute’s network, covering 70,000 route kilometres of fibre. The team was championed for the wide reach of its solution, with latency of just 130 milliseconds between London and Los Angeles, and provisioning across the US, Europe and Asia. Independent research by Cloud Spectator in March 2016 revealed that Interoute VDC is faster than AWS, Azure and Rackspace for network throughput, latency, and transfer speeds in a number of key European and U.S. cities.

“The World Communication Awards are a major benchmark for the telecoms sector celebrating continued innovation and ingenuity in the industry. Interoute is committed to our strategic vision of innovation and world class service, and we are thrilled to see Interoute Virtual Data Centre recognised as the best cloud infrastructure available." said Gareth Williams, CEO of Interoute.

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