Press Release

Interoute will speed up data transfer with secure and reliable low-latency MPLS network and distributed cloud platform on three continents for global syrup company

London, 2 February 2017 - Interoute, owner-operator of a global cloud services platform and one of Europe's largest and most advanced networks, has announced that it has been selected by MONIN, the French manufacturer of flavoured syrups distributed in 145 countries, to connect a brand new factory in Jiaxing, China, with MONIN’s headquarters in Bourges, France. A further MONIN factory in Kuala Lumpur, Malaysia, is also set to be connected up in March 2017. Interoute will also host MONIN’s e-commerce web site and company data in Interoute Virtual Data Centres (VDC) in Hong Kong and Singapore.                       
 
Pierre-Eric Cognard, Group CIO and CDO at Georges MONIN SAS, commented, "I know Interoute well and have worked with them on several previous occasions, so it felt natural to consult with them when choosing a network operator for our factory in China. I knew the international power of Interoute’s network and when comparing suppliers few are able to commit to such a worldwide quality of service. Interoute is more responsive and competitive than its rivals and its teams immediately adapted to our needs to provide the solutions we needed."
 
Interoute will provide MONIN with high-capacity MPLS network to manage the transfer of its business data. The network will allow MONIN to share industrial information and order planning between its headquarters and the new Chinese plant at a latency of less than 200 ms, a requirement for the company’s business processes to function.
 
Cognard explained, "Low latency is extremely important to us. We monitor our production line through our centralised ERP in France and we found that the scanners we use in our Malaysian factory operate poorly if network latency between the two sites exceeds 200 ms. Up until now, we have accelerated our traffic flows with a Content Delivery Network (CDN) solution, but using the public internet is not reliable and secure enough for us moving forward. Following the setup of our MPLS network in China, Interoute will be responsible for connecting our infrastructure in Malaysia. We also plan to store our data nearer the factory sites by using Interoute's Virtual Data Centres in Hong Kong and Singapore, in order to be closer to users and reduce response times."
 
MONIN distributes more than 140 flavoured syrups in 145 countries, and operates five production sites: one in the United States, two in France, one in China and one in Malaysia. MONIN also has 70 studios which act as showrooms to show how to use its syrups in the bars, hotels and restaurants of each country. All these sites exchange information with the headquarters in Bourges, including large amounts of marketing data and visuals - hence the importance of an efficient global network, and the choice of Interoute.
 
Interoute will enable a reliable and secure data exchange, synchronisation and rapid provisioning of files for business functions such as R&D and Marketing for MONIN around the world. Interoute’s global network and virtual data centres will also enable cross-site archiving to ensure secure backups. MONIN’s e-commerce applications will also be hosted by Interoute. With a trade office in Brazil exchanging large amounts of marketing data with MONIN’s French HQ, the company will rely on Interoute to increase data transfer speeds and allow more secure and faster data exchange.
 
Matthew Finnie, Interoute CTO, commented, “The presence of our Enterprise Digital Platform in America, Europe and Asia combined with our high performance global network is supporting MONIN Group’s international development. The CIO of MONIN’s visit to our data center in Hong Kong provided validation for the technical and security aspects of our infrastructures and was the starting point of our collaboration.”
Cognard concludes, "With Interoute, we have a single point of contact for the whole world, rather than different local providers. We also have access to technical support 24/7, as well as dedicated sales contacts. We gain coherence in our infrastructure and systems, and we have the same typology of service everywhere, which is much easier to manage." 
 
ENDS

 

About MONIN Gourmet Flavourings

Founded in 1912 in Bourges, France and family-owned and operated for three generations, MONIN is the premier provider of flavouring products for creating specialty beverage and flavourful culinary solutions. With manufacturing facilities on three continents and product availability in more than 145 countries, MONIN is recognised as the leading global flavour solution provider. www.monin.com

 

Forward-Looking Statements

This communication contains certain forward-looking statements. A forward-looking statement is any statement that does not relate to historical facts and events, and can be identified by the use of such words and phrases as “according to estimates”, “aims”, “anticipates”, “assumes”, “believes”, “could”, “estimates”, “expects”, “forecasts”, “intends”, “is of the opinion”, “may”, “plans”, “potential”, “predicts”, “projects”, “should”, “to the knowledge of”, “will”, “would” or, in each case their negatives or other similar expressions, which are intended to identify a statement as forward-looking. This applies, in particular, to statements containing information on future financial results, plans, or expectations regarding business and management, future growth or profitability and general economic and regulatory conditions and other matters affecting Interoute.

Forward-looking statements reflect the current views of Interoute’s management (“Management”) on future events, which are based on the assumptions of the Management and involve known and unknown risks, uncertainties and other factors that may cause Interoute’s actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by these forward-looking statements. The occurrence or non-occurrence of an assumption could cause Interoute’s actual financial condition and results of operations to differ materially from, or fail to meet expectations expressed or implied by, such forward-looking statements.

Interoute’s business is subject to a number of risks and uncertainties that could also cause a forward-looking statement, estimate or prediction to differ materially from those expressed or implied by the forward-looking statements contained in this communication. The information, opinions and forward-looking statements contained in this communication speak only as at its date and are subject to change without notice. Interoute does not undertake any obligation to review, update, confirm or to release publicly any revisions to any forward-looking statements to reflect events that occur or circumstances that arise in relation to the content of this communication.

 

 

 

 

 

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Press Release

 

Company awarded for driving improvements in Anglian Water’s customer relations via its innovative communications software solution 

 

London, January 4th, 2017 - Interoute, owner-operator of one of Europe's largest, most advanced networks and global cloud services platforms, has been awarded for its contribution to Anglian Water’s Service Incentive Mechanism (SIM) programme in this year’s Anglian Water Supplier Awards. The SIM, set by industry regulator Ofwat, measures the quality of service provided by companies to their household customers, awarding a score out of 100. Interoute accepted the award for its Web Callback and CLI Lookup solutions at a ceremony in Newmarket on the 1st December.

The company’s innovative approach helped Anglian Water to provide a smooth customer communication service, with transparent call-back requests and improved customer identification for Anglian Water staff.

The Web Callback solution enables customers to request a call-back from Anglian Water’s website to discuss an issue, and receive an indication of when the call will be made. The alert service allows staff to serve urgent requests faster, and improves transparency for customers. In tandem with this, the CLI Lookup solution has transformed employees’ ability to recognise callers by matching incoming telephone numbers to their active account number. Staff can implement intelligent queueing, addressing the most urgent requests first - for example, in areas where there is a known operational issue, such as a water outage. Immediate positive feedback was received from customers, with 100% of customers surveyed by Anglian Water about the new Web Call-back service scoring it the highest mark of 5 for “Very Satisfied”.

Andrew Bacon, Customer Service Manager at Anglian Water, said: “Delivering excellent customer service is at the heart of what we do and Interoute really delivered for us. Along with their partner QueueLogic they took a truly collaborative approach; understood what we wanted and why, and gave us solutions in a very challenging timescale that our customers really appreciate. A well-deserved award.”

Philip Grannum, EVP for UK sales at Interoute, said: “Interoute worked with Anglian Water to come up with solutions that would achieve a direct and visible impact on the quality of service delivered to households across the East of England. Our delivery of these two new initiatives was done collaboratively and to an aggressive timescale, paying close attention to Anglian Water’s transformation needs. We are delighted to have been recognised in this way and look forward to future projects with Anglian Water”.

Forward-Looking Statements

This communication contains certain forward-looking statements. A forward-looking statement is any statement that does not relate to historical facts and events, and can be identified by the use of such words and phrases as “according to estimates”, “aims”, “anticipates”, “assumes”, “believes”, “could”, “estimates”, “expects”, “forecasts”, “intends”, “is of the opinion”, “may”, “plans”, “potential”, “predicts”, “projects”, “should”, “to the knowledge of”, “will”, “would” or, in each case their negatives or other similar expressions, which are intended to identify a statement as forward-looking. This applies, in particular, to statements containing information on future financial results, plans, or expectations regarding business and management, future growth or profitability and general economic and regulatory conditions and other matters affecting Interoute.

Forward-looking statements reflect the current views of Interoute’s management (“Management”) on future events, which are based on the assumptions of the Management and involve known and unknown risks, uncertainties and other factors that may cause Interoute’s actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by these forward-looking statements. The occurrence or non-occurrence of an assumption could cause Interoute’s actual financial condition and results of operations to differ materially from, or fail to meet expectations expressed or implied by, such forward-looking statements.

Interoute’s business is subject to a number of risks and uncertainties that could also cause a forward-looking statement, estimate or prediction to differ materially from those expressed or implied by the forward-looking statements contained in this communication. The information, opinions and forward-looking statements contained in this communication speak only as at its date and are subject to change without notice. Interoute does not undertake any obligation to review, update, confirm or to release publicly any revisions to any forward-looking statements to reflect events that occur or circumstances that arise in relation to the content of this communication.

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