Industry news

VoIP adopted by Fife council

Fife council has adopted a VoIP telephony system which will help to handle the five million calls the authority receives each year.

According to PublicTecnology.net, the council, which is the 11th largest in the UK, has adopted a system to serve over 12,000 users.

The council has already said cost savings and business benefits have been made, as it rolls out the service across 360 sites.

Lee Parry, the project manger of implementing the new system, told the website it will give more "cost-effective communications" adding the idea is about "delivering best value in every sense".

The council spent £7.5 million on the VoIP rollout, which it predicts will be gained back in seven years time.

It adds that an annual phone bill of £2.5 million is expected to be reduced to £500,000.

Employees are already enjoying the flexibility of the system, which means they can log onto any council phone with their unique code and work from that location.

TMCnet.com has highlighted the fact VoIP can have advantages for larger businesses as they can save on telecommunications costs.