Industry news

 

    Businesses increasingly adopting ITIL best practice framework

    Mon 03-Mar-2008

    Over two thirds of large businesses across the world have adopted the Information Technology Infrastructure Library (ITIL) best practice framework for the delivery of IT services.

    A survey of 370 IT professionals from enterprises in 14 different countries, revealed that firms from the UK, where the best practice standard was first developed, are much more likely to have adopted ITIL compared with their US counterparts.

    Dimension Data found that adoption rates were particularly high among larger firms, 87 per cent of those with at least 10,000 employees having reported internal deployments of the ITIL best practice framework.

    While ITIL was found to be the most popular framework for service management, others were also in wide circulation. Dimension Data found that MOF and Six Sigma frameworks had been adopted by 47 per cent and 41 per cent of companies respectively, while ISO had a take-up rate of one third.

    According to business technology website CBR Online, ITIL is appealing to firms because it can be used to manage external and internal services, as well as being modular, allowing for staged deployments of the framework.ADNFCR-1505-ID-18492625-ADNFCR