Case study: Brüel & Kjær

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Intro

Brüel & Kjær is the world’s largest manufacturer and supplier of sound and vibration measurement and management equipment, systems and solutions. It works with some of the biggest corporations within the automotive, aerospace, defence, telecom and audio industries. With customers ranging from Airbus and Ferrari to international airports around the world, its products are the most precise and advanced in the market. Brüel & Kjær has a network of sales offices and representatives across 55 countries, it needed a communications platform that was collaborative, flexible, cost effective and able to support customers globally. It chose Interoute.

 

Business without borders.

Jonas Toft Olesen, Global IT Manager, Brüel & Kjær

In order to support its global customer base Brüel & Kjær uses a balance of local sales teams and a central group of engineering specialists that can be shared internationally. Its business model requires an integrated communications solution that not only encompasses collaborative working through voice, video and screen sharing, but can integrate with its customer support centre.

 

Simplified communications.

William Noble, Unified Communication Architect, Brüel & Kjær

Brüel & Kjær had already deployed Microsoft Skype for Business, Sharepoint and Exchange using Microsoft online services. With global SIP trunks integrated into the Interoute platform, Brüel & Kjær benefitted from local in country DDIs in the 55 countries it operates in, integration with its call centre system and calls to the PSTN with simplified billing and cost visibility across the entire organisation.

 

Enhanced functionality. Rapid delivery. Reduced costs.

Jonas Toft Olesen, Global IT Manager, Brüel & Kjær

Interoute hosts and delivers unified communications from our own global infrastructure platform, meaning it can be deployed rapidly on a global scale. From contract signature to full deployment took four months for a solution that included local voice, Skype for Business and Contact Centre hosted on Interoute Virtual Data Centre on three continents.

 

A unified communications strategy.

Jonas Toft Olesen, Global IT Manager, Brüel & Kjær

Working with Interoute was a strategic decision for Brüel & Kjær. Interoute Hosted Skype for Business integrated with Contact Centre brings customers, customer service representatives and in-house experts closer together regardless of geographical location. Features such as screen sharing and instant chat enrich calls, making them more interactive and productive. The unified communications solution also supports efficiency, helps track sales activity, market trends and the location of its team of engineering experts worldwide.

 

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